LIVIA Citizen is being reworked.
We paused this public-access experience while we redesign the flow with OAB and the right support model. Forlex remains focused on OAB benefits for eligible Brazilian lawyers and the Professional OS for legal and professional teams.
The WhatsApp flow is not available right now.
We are not routing new public requests through LIVIA Citizen during this adjustment period. This avoids setting expectations before the service model, responsibilities and OAB context are updated.
What is changing
Access model
The next version introduces clearer eligibility, routing and support boundaries.
OAB alignment
The experience is being adjusted together with OAB-related requirements and participating-section context.
Responsible guidance
The product makes clear when information is educational and when a person should seek professional assistance.